Refunds and cancellation
You can cancel at any time and keep access until the end of the period you have paid for.
Nothing is on sale yet. This policy applies once sales start.
Refunds
The table below is generated from the same rule we apply to every refund request.
| Charge | Refund |
|---|---|
| Monthly plan, first payment | Full refund within 14 days of the charge; no refund after 14 days. |
| Monthly plan, renewal | Full refund within 7 days of the charge; no refund after 7 days. |
| Annual plan, first payment | Full refund within 14 days of the charge; no refund after 14 days. |
| Annual plan, renewal | Full refund within 14 days of the charge; no refund after 14 days. |
| One-time purchase | Full refund within 14 days of the charge; no refund after 14 days. |
How to request a refund
Email support@hidawnllc.com from the address you used to buy, and include your receipt or invoice number. We reply within two business days. Refunds go back to your original payment method through Stripe and usually appear within 5–10 business days.
Cancellation
You can cancel at any time. Your plan stays active until the end of the period you have paid for, then it does not renew.
To cancel, email support@hidawnllc.com. Once our customer portal is available, you can also cancel through the link in your receipt.
Trials
We do not currently offer free trials. If we offer one, the terms shown next to the offer apply, as our terms of service explain.
Delivery
Our products are digital services. We provide access electronically right after purchase, and nothing is shipped.
Returns
We do not sell physical goods, so there is nothing to return. For refunds, see Refunds above.
Your statement
Our charges appear on your card statement as HIDAWN LLC. If you see a charge you do not recognize, contact us.
Disputes
If something is wrong with a charge, please contact us before disputing it with your bank. We aim to resolve it quickly.
Your statutory rights
Rights you have under consumer law, such as the 14-day right of withdrawal for consumers in the EU and UK, apply in addition to this policy and are not limited by it.
Contact
For questions about refunds or cancellation, email support@hidawnllc.com. We reply within two business days.