Privacy policy
We collect only what we need to run this site, answer your emails, and provide our products, and we do not sell it or use it for advertising.
Who is responsible
Hidawn LLC ("we", "us") is a Wyoming limited liability company. We are the controller of the personal information described in this policy, which means we decide how and why it is used. This policy covers this website, emails you send us, and our products.
Our address for legal notices and written correspondence is:
Hidawn LLC30 N Gould St Ste R
Sheridan, WY 82801
USA
For privacy questions, email support@hidawnllc.com. We reply within two business days.
Browsing this site
This site sets no cookies of its own, runs no analytics or tracking, and has no forms. It loads nothing from third parties, and our fonts are hosted on this site.
Cloudflare hosts this site. When you visit, Cloudflare processes your IP address, your browser's user agent, the URL you requested, and the time of the request. It uses this data to deliver the site and keep it secure. If Cloudflare detects automated or abusive traffic, it may set a strictly necessary security cookie. Nothing else is collected when you browse.
Emails you send us
If you email us, we receive your email address and whatever you include in your message, such as your name and any attachments. Cloudflare Email Routing forwards your message to our mailbox, which is hosted by Google (Gmail). We use this information to reply to you.
Payments
Nothing is on sale yet. This section applies once sales start.
Stripe processes all payments for us and is certified to PCI DSS Level 1. Your card details go to Stripe, and we never receive your full card number.
From Stripe, we receive:
- your name and email address;
- your billing country and postal code;
- your card brand and the last four digits of your card;
- your transaction history with us.
Product data
Each of our products will describe the data it processes when it launches.
How we use personal information
We use personal information only to:
- reply to your emails;
- provide our products;
- bill you and keep records of your purchases;
- keep this site and our products secure;
- meet our legal obligations, such as tax and accounting rules.
Legal bases in the EU and UK
If you are in the EU or UK, we rely on these legal bases:
- Contract: to provide the products you use and to bill you.
- Legitimate interests: to reply to your emails and to keep this site and our products secure.
- Legal obligation: to keep the transaction records that tax law requires.
Who processes it for us
These service providers process personal information on our behalf:
| Provider | What it does for us | Data it handles |
|---|---|---|
| Cloudflare | Hosts this site, provides DNS, and routes email sent to us | Request data and incoming email |
| Google (Gmail) | Hosts our support mailbox | Emails you send us |
| Stripe | Processes payments, once sales start | Payment and billing details |
We do not sell your information
We do not sell or share personal information, as the California Consumer Privacy Act (CCPA) defines those terms. We do not use it for advertising.
International transfers
Personal information is processed in the United States and in other countries where we or our service providers operate. If you live elsewhere, this means your information is transferred outside your country. Where the law requires, we rely on safeguards such as the Standard Contractual Clauses offered by Cloudflare and Stripe.
How long we keep it
We keep personal information only as long as we need it:
- support emails: up to 3 years after our last contact with you;
- transaction records: as long as tax law requires, typically 7 years;
- request logs: according to Cloudflare's own retention periods.
Your rights
You can:
- ask for a copy of the personal information we hold about you;
- ask us to correct it;
- ask us to delete it;
- object to how we use it;
- ask for it in a portable format;
- withdraw any consent you have given us.
To make a request, email support@hidawnllc.com. We may ask you to confirm your identity first. We respond within 30 days. We may keep some information where the law requires it, such as transaction records.
If you are unhappy with how we handle your information, you can complain to your local data protection authority.
Security
This site is served over HTTPS and uses HSTS to tell browsers to connect only over HTTPS. We limit access to personal information to what is needed to run our business.
Children
Our website and products are not directed to children under 16, and we do not knowingly collect their personal information. If we learn that we have, we will delete it.
Changes to this policy
We may change this policy. When we do, we update the date at the top of this page. If a change is material, we will announce it on this site and email customers.
Contact
For privacy questions or requests, email support@hidawnllc.com. We reply within two business days. Our address for legal notices and written correspondence is Hidawn LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.